Shipping policy
Shipping Policy
Last Updated: October 21, 2026
At AstranToppers, every topper is crafted with care and attention to detail. We want your shopping experience to be as smooth and enjoyable as possible, from our studio to your doorstep.
1. Order Processing
Most of our toppers are handmade or finished by hand.
Please allow 1–3 business days for order preparation and production before shipping.
During busy periods or for special designs, processing may take slightly longer. If we expect a significant delay, we will contact you.
2. Shipping & Delivery
We currently ship orders directly from our studio in China to customers in the United States and Canada using international air shipping services. Estimated total delivery time: 7–14 calendar days from the date your order is placed, including production and shipping.
3. Shipping Costs & Free Shipping
We offer a flat-rate shipping fee of $5 USD per order for deliveries to the United States and Canada. Enjoy Free Standard Shipping on all orders over $35 USD! All orders are shipped using DDP (Delivered Duty Paid) service, meaning applicable import duties and customs clearance fees are covered by AstranToppers. No surprise import charges upon delivery!
4. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
Please allow some time for tracking updates to appear in the carrier's system.
5. Customs & Import Duties
We ship all U.S. orders using DDP (Delivered Duty Paid) shipping.
This means that applicable import duties, customs taxes, and customs clearance charges are covered by AstranToppers.
You won't have to pay any additional import duties or customs clearance fees upon delivery.
Shop with confidence — no surprise customs charges at your doorstep!
6. Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If you notice an error, contact us as soon as possible. We will do our best to update your shipping details before dispatch.
Once an order has shipped, address changes may not be possible.
7. Delayed, Lost, or Damaged Packages
If your package is significantly delayed, appears lost, or arrives damaged, please contact us with your order number.
We will work with the shipping carrier to investigate and provide an appropriate solution, including a replacement or refund where applicable.
8. Contact Us
If you have any questions about shipping or your order, we're always happy to help!
AstranToppers
Website: https://astrantoppers.com
Email: wuhon2028@gmail.com
Thank you for supporting our small creative studio. We can't wait for you to receive your new toppers!