Refund & Return Policy

At AstranToppers, each topper is thoughtfully crafted with care and attention to detail. We want you to feel confident and happy with every purchase.

Returns & Exchanges

Due to the handmade nature of our products, we do not accept returns or exchanges for changes of mind, personal preferences, or ordering the wrong style or color.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

We will gladly arrange a replacement or a full refund, including the original shipping cost, at no additional cost to you.

Handmade Variations

Each handmade topper is unique. Slight variations in color, texture, crackle patterns, and hand-painted details are natural characteristics of handmade craftsmanship and are not considered defects, provided the item matches its description and is free from defects.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days of approval. Your payment provider may require additional processing time.

Contact Us

If you experience any issues with your order, please contact us at wuhon2028@gmail.com. We're always happy to help and will work with you to find a fair solution.

This policy does not affect any rights you may have under applicable consumer protection laws.